It can be stressful when something happens to your home. Whether it has been damaged due to a fire, flood or mold, repairs need to be done. This is when a restoration company comes in. As the name suggests, a restoration company works to restore your property back to how it was. There are many types of restoration services that a full service restoration company offers, such as:

  • Water Damage Restoration, or Flood Damage Restoration
  • Mold Removal & Mold Remediation Services (especially after water or flood damage)
  • Fire Damage Restoration & Smoke Damage Restoration
  • Sewage Cleanup 
  • Carpet Cleaning

When Does a Restoration Company Come In?

A restoration company should be contacted once you make an insurance claim. The restoration company can help give an accurate scope of the damage. However, it is important to clarify that the company will work with insurance companies while working directly for an insurer.

One way to make the process easier is to identify issues that the restorers need to address. You should also work on anything that you can sort out yourself (for example temporary stay if needed and not covered). Also, any items that have not been damaged should be removed from any affected areas.

It is also recommended that you take pictures of any affected areas and items so that you have evidence of what has happened. By keeping in close contact with the insurer and the restorer it becomes easier to look at what needs to be done.

During an extreme scenario (for example a flood) it is worth remembering that flood restoration companies may be stretched thin as they would have a number of properties whose needs have to be addressed.


There is an old saying that ‘prevention is better than cure’, and this is also the case with restoration issues. For instance, knowing where your shut off valve is means you can shut off the water supply and minimize water damage in the event of a leak. It is also recommended that if you are away from your home for more than three days then you should consider shutting off your water.

Another way to reduce the risk of water damage is to ensure that downspouts are positioned away from your home. While turning off your water while you are away is important, be wary of turning off heat as this could result in leaking water becoming ice and further damaging your home.

How Do Restoration Companies Work With Insurance?

It is also worth remembering what is and isn’t covered under your insurance policy. There may be certain exclusions and this is why it is important to know this. This is why you should be wary of low cost insurance deals as they may not give you the coverage you need and include restoration services.

In short, it is worth being prepared before any emergency occurs and you have to make a claim. If you need to make a claim, then it is worth protecting what you can, as well as documenting everything via photos and videos.

With the right approach you will be able to get the coverage you need, process the claim as quickly as possible, and help the restoration company do their job in the most efficient way.

Who Can You Call For Restoration Services in Delaware or Maryland?

If you need restoration services in the DelMarVa area, give Core24 Services a call! With two convenient locations in Delaware and Maryland, we can come straight to you for any of the following services: